All cancellations and refund requests must be received in writing by February 1, 2017. Refunds will not be issued for cancellations made after this date regardless of the registration date; this includes no-shows. Refunds will be issued within 48 hours of notification, and a $100 processing fee will be deducted. Substitutions from the same company will be accepted in writing without penalty. Simply send your request to firstname.lastname@example.org before the refund deadline.