Session Schedule

Description: The ability to coordinate marketing efforts across your practice is critical to making sure that patients can find your providers when they need orthopedic care. This session will include an examination of internal and external marketing initiatives that can impact search results, the strategies needed to coordinate all digital aspects of your practice, and the steps you can take now to improve practice awareness. The speakers will provide steps that you can implement within your practice and in collaboration with marketing experts.

Join us for an interactive session that explores the importance of having an identifiable culture in your workplace. Learn from two administrators in both small and large practice settings on how they establish culture and how it affects all aspects of their practice. Take home easily implementable ideas to shape the culture of your practice regardless of its size, without breaking the bank or your budget.

Reports of cyberattacks and HIPAA breaches are increasing, and many technology vendors are using a FUD (Fear/Uncertainty/Doubt) approach to sell you the latest ‘silver bullet’ to eliminate all threats. But if you're not a "techie," how do you make sense of the headlines, and separate the helpful from the hype? This session will cut through the FUD and the fog, presenting rational strategies for ortho practice executives, using a practical, “HIPAA Countdown” approach:

6 Security-related things you MUST do but which won't prevent attacks;

5 Threat-reducing strategies for practices to implement right now;

4 "P's" of a solid security program (and which ONE is the most critical);

3 Areas of greatest hidden risk for most practices;

2 Questions to ask your IT vendor to see if they have a clue;

1 The ONE (and only) thing you can do to prevent cyberattacks.

Patient satisfaction. Patient Reported Outcomes. Benchmarking. Data Analytics. The demand for data, from physicians, patients, insurers, and the government continues to increase. The ability to capture that data and compare individual practice and provider results to national orthopedic benchmarks is essential for practices seeking to remain independent and for hospital and university practices working to meet and exceed regulatory requirements. In this session, we will assess the multiple pathways for collecting data in AAOE Empower, including sending surveys directly to patients, transferring data collected by other survey providers, and automating the survey delivery process. An examination of the powerful insights that can be achieved by looking across satisfaction, outcome, and operational metrics will also be conducted.

Your office culture is a reflection of the behavior you cultivate in your office, and has a direct impact on the level and type of customer service your people provide. In this session, get tips on how to hire and manage for fit; how to train your team to provide excellent customer service to patients, referring providers, and everyone with whom your practice interacts.

Attend this session to get the latest updates on Medicare's Appropriate Use Criteria and critical decision support legislation and from the approved accreditation bodies for advanced imaging. With the January, 2023 penalty phase just months away, make sure that your practice is prepared for the increased prior authorization workload that will be required to meet the critical decision support requirements. And, as you prepare to visit vendors in the exhibit hall, identify the questions to ask imaging vendors to make sure your systems are in compliance with the latest accreditation standards.

• Demonstrate a greater ability to successfully lead through and navigate a culture of change
• Recognize the challenges of staff as they transition to a more remote work environment (as public health and business needs dictate)
• Develop a stronger-agile vision to stay productive, engage as a leader and develop stronger relationships at all levels
• Discover 3 Key factors that allow individuals to stress less, grow engagement and produce even during challenging times
• Engage change management skills, better communication skills and a stronger, more flexible staff/team

Orthopedic providers and administrators continuously look for ways to increase time spent on direct patient care and to minimize time spent on administrative tasks. Available technology solutions can automate and improve the speed and accuracy of practice workflows. Join this panel of experts to learn how the right technology solutions have provided the desired process improvements and increased profitability in some orthopedic practices. Regardless of your current technology resources, attend this session to determine what investments your practice should consider now to prepare for current and upcoming requirements, including price transparency and prior authorizations.

Entrepreneurial physicians invest their education, training, and skills into building a medical practice that provides quality care to patients. The growth of the practice requires the talent of multiple providers, practice administrators, and staff. When it is time to consider the future of the practice, physicians and executives may receive buyout offers from other physicians or private equity firms, or consider merging with another practice. Learn how an employee stock ownership plan (ESOP) allowed one physician to sell her practice to the employees that helped her build a thriving practice and secure the future of her practice and her staff.

What is it like to be bought out by a private equity company? What are the advantages to entering into a physician services agreement? Should we remain an independent practice or pursue other options? Join a panel of orthopedic surgeons and practice executives to get answers to these and other questions related to choosing the right physician employment arrangement for you and your practice. Each panelist will share their experience with their current employment arrangement, highlight advantages and disadvantages, and share lessons learned that can benefit other physicians and practice executives.

Enhancing your practice profitability via your DME program can seem like the simple, logical thing to do. However, a variety of compliance hurdles, unexpected audits, inventory and staff management, and ongoing changes to medical policies can turn simple into complicated very quickly.

In this engaging program, Former Globetrotter Melvin Adams shares the ideas and tools he used to become a peak performer as an athlete, in business and in life in even the most difficult of circumstances. Audience members can immediately apply best practices. Learn how to “restart” in your current role to achieve more! Audience members learn how to lead yourself or a team through negative circumstances, ways to ensure external circumstances don’t impact your performance, bring a team together for higher individual and team production, deal more effectively with the negatives at work and home, build better and more profitable relationships faster, and achieve greater mental and emotional resilience during stress

Melvin Delivers a powerful program mixed with comedy, stories that connect and uplift, along with a message that sticks with attendees long after the program ends. Melvin shares some of the biggest ideas he's gleaned from his experiences to re-energize yourself and others while achieving higher levels of performance and productivity.

We’re all familiar with the key performance indicators (KPIs) to measure our practice. Unfortunately, KPIs are the end of the story. By the time you have the KPI data, it is too late to improve results. This session will share unique ways to use your data to improve patient satisfaction, prevent miss-scheduled appointments, provide tools to help staff work efficiently, decrease revenue cycle tasks, and use data to prevent write- offs, missed billings, and appeals. This session will also emphasize automating critical reports and more efficiently using data available in your practice’s PM or EHR.