Session Schedule

This session outlines current Health IT Policy that relates to orthopedic practices and does a deep dive in areas such as cybersecurity and interoperability. As the world becomes increasingly more interconnected, health IT policy continues to promote the interoperability of healthcare data, and everyone shares the responsibility of securing patient data.

Each week orthopedic practices hear of changes that will affect their workflow as the healthcare industry incorporates artificial intelligence (AI). Natural language processing, chatbots, blockchain, and machine learning offer tremendous potential to make workflow simpler, faster, and more accurate. Data analytics is giving practices deeper insight into their business challenges, which will allow managers to make the right decisions for their practices. Attend this session to learn more about these technologies, including their current and future applications, and to share this knowledge of cutting-edge innovations with your practice.

Since Steven Spielberg isn't going to intern at your practice, YOU need to figure out how to make videos for social media, marketing, and communications. This hands-on workshop teaches you dozens of easy, budget-friendly tech tools to make professional-level videos on the cheap and on the fly. We'll cover everything you need to up your video game, from GIFs to video postcards to conversion tools so your creations can be shared on a number of platforms. In this session, you won't just be taking notes! You'll be taking pictures... and transforming them into video content within minutes.

Now, more than ever, it’s time to embrace the idea of customer service in your Orthopedic Practice. We’re not talking about Disneyland, we’re talking about the Total Patient Experience and you want to make sure that your patient and team member relationships outlast this world-wide crisis. This uplifting, interactive and content-rich session will explore ways you can use this time to take your organizational culture and patient experience to the next great level. Walk away with ideas for staying in touch with your patients and staff, communicating effectively and putting service at the forefront of your sales strategy.
Program objectives:
1. Recognize the three areas of customer service and discuss how they apply to the Total Patient Experience.
2. List the to 5 skills your team members need to deliver a better patient experience.
3. Identify ways to build patient and staff relationships, even in the middle of a worldwide crisis.
4. List 3 ways to keep staff morale high now and later.
Donna Cutting is Founder & CEO of Red-Carpet Learning Systems, Inc. and author of two books including The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service as well as 501 Ways to Roll Out the Red Carpet for Your Customers. She works with a variety of organizations in the healthcare field to help them create cultures of happy, engaged team members delivering excellent patient experiences. Donna is the curriculum designer behind AAOE’s new Customer Service 101 Course, and was recently included in a list of top 30 Global Customer Service Gurus. A Certified Speaking Professional (CSP), Donna has spoken in 45 of the 50 United States, and her customer service training programs are being used all over the country, as well as in South Africa.

Every leader will encounter trials and setbacks. Resilience, like a muscle, is a leadership quality we can strengthen to meet the weight of leadership challenges and successfully overcome the obstacles we encounter. Attend this session to learn new ways to strengthen your resilience to leave and live well, and set yourself up for success.

Driven by the need for better customer experience, healthcare is undergoing a major digital transformation. In this session, the presenters discuss the experience of Resurgens Orthopaedics, a large regional group with over 150 providers, to offer digital tools for patient self-scheduling. By listening to patients and providers and applying cutting-edge marketing techniques, the organization was able to implement and optimize online access.

Whether you’re new to physician recruitment or have been doing it for years, there are a multitude of factors to consider. Do you hire a recruiter or take it on in-house? How many interviews should you conduct before giving an offer? On top of that, there are a number of barriers to consider, including the cost of recruitment, the size of your practice, and more – not to mention new methods needed for recruiting the younger generation of physicians. Attend this session to hear from a practice administrator and medical director who will share their experience, advice, and lessons learned!

People have been saying “I can’t wait until things are back to normal”. Why? Was normal perfect and we want to continue doing things the way we have been doing them. Let’s take this unprecedented opportunity to build the future for a better normal. When else in your career will you have the time to work ON the business in such a dedicated way. Yes, you’ve likely had to scale down. Let’s focus on how to scale back up bigger and better. This session will be packed with strategies to envision a better future and redesign normal.

Retention rates are higher for both mentees (22% more) and mentors (20% more) than for employees who do not participate in a mentoring program. We need to do a better job of mentoring in healthcare. Our competitors are, and they may land and retain the same talented individuals you’re seeking to grow your orthopedic business. Learn how to implement a successful mentoring program, including the nine steps needed to start this type of program, why mentoring programs fail and why they work, and what to look for when connecting mentor and mentee.

Just as important is having a succession plan in place to prepare for employees who leave unexpectedly (leaving for another opportunity, winning the lottery, suddenly moving or retiring, etc.). Learn how to identify internal employees as successors for key roles in your practice and take note of talent gaps to focus your recruiting efforts.

Trust is the essence of true leadership and since the early 50s the Marine Corp has taught 14 leadership traits to influence Marines to become leaders and earn the trust of their teams. Those same traits that men and women have died for on the battlefield are just as useful to live by in our offices and lives. In this session, the presenter will combine his experience as a Recon Marine and healthcare administrator when presenting the 14 leadership traits and how they can be used to build the trust every leader desires for his or her team.

Leadership flows from the inside, out. As such, deepening self-awareness expands leadership capacity. Leaders able to discern cause from effect prior to addressing problems will gain clarity of action, make best use of resources, and engender the trust of those they lead. In part one of the workshop, you will explore the critical nature of inner work required for your leadership journey, including identifying obstacles to that journey.

Leadership flows from the inside, out. As such, deepening self-awareness expands leadership capacity. Leaders able to discern cause from effect prior to addressing problems will gain clarity of action, make best use of resources, and engender the trust of those they lead. In part two of the workshop, you will gain practical tools to help you focus and elevate your work as a leader. The presenters will also facilitate an issue-resolution session that will leave you with key takeaways from your peers and action steps of your own.

Dashboards are an important tool for communicating data to your providers and staff. Learn some creative and meaningful measures that can help motivate the right behaviors in your practice, maximizing productivity and efficiency. We all know that measuring leads to improvement. Learn what to measure and how to report it for the best possible results. The creation of this presentation was assisted through the valuable input of AAOE membership.

There are $250 billion in lost employee wages to financial stress. What is your share of that staggering number? Attend and find out. Learn about the issues and costs associated with your employees’ financial stress, and how to identify your individual clinic losses and what you can do about it. You will also discover ways of managing employee financial stress that are both effective and surprisingly popular but ineffective. Highlights include how you can achieve up to a 78% increase in employee satisfaction, 70% increase in employee loyalty, 68% increase in employee engagement, and 57% increase in employee work productivity!

• Cut down on distractions (the kids, the pets...) to get more done in less time
• Eliminate email clutter from your colleagues and patients
• Collaborate better with team members without endless online meetings
• And much more...

Over the coming weeks, your practice will be facing one of the most challenging times in its history. Not only are you looking to ramp clinic and surgical volume back up to last year levels but to do so responsibly and in a manner that supports your surgeons, protects your employees, and builds confidence in your market. There will never be a more critical time to get this right. Unlike others, this will not be a sales presentation. This presentation will be about helping your practice get back on its feet and start moving forward—quickly and appropriately. Additionally, there are opportunities for practices today that didn’t exist in January. This is a must-see presentation.