This session outlines current Health IT Policy that relates to orthopedic practices and does a deep dive in areas such as cybersecurity and interoperability. As the world becomes increasingly more interconnected, health IT policy continues to promote the interoperability of healthcare data, and everyone shares the responsibility of securing patient data.
The hiring process can be legal minefield. This class gives you the information to navigate the legal risks of hiring employees. Employer can unknowingly violate state and federal laws when asking questions, completing background checks and offer employees a position. This material also gives employers guidance to avoid being sued.
What is the quickest way to evaluate how well you are leading your team? How do you lead the toughest person in the room? Good leadership always makes a difference. It can turn organizations around and positively impact the lives of thousands. Learning more about leadership will make a difference in you, and you will make a difference in the lives of others. In a limited amount of time, we are only going to scratch the surface of these concepts, but there will be tangible takeaways to raise your leadership today.
Each week orthopedic practices hear of changes that will affect their workflow as the healthcare industry incorporates artificial intelligence (AI). Natural language processing, chatbots, blockchain, and machine learning offer tremendous potential to make workflow simpler, faster, and more accurate. Data analytics is giving practices deeper insight into their business challenges, which will allow managers to make the right decisions for their practices. Attend this session to learn more about these technologies, including their current and future applications, and to share this knowledge of cutting-edge innovations with your practice.
Since Steven Spielberg isn't going to intern at your practice, YOU need to figure out how to make videos for social media, marketing, and communications. This hands-on workshop teaches you dozens of easy, budget-friendly tech tools to make professional-level videos on the cheap and on the fly. We'll cover everything you need to up your video game, from GIFs to video postcards to conversion tools so your creations can be shared on a number of platforms. In this session, you won't just be taking notes! You'll be taking pictures... and transforming them into video content within minutes.
Based on his Wall Street Journal bestselling book The Power of Positive Leadership, Jon Gordon presents how and why positive leaders transform teams and organizations, and change the world. Positive leadership is not about fake positivity. It is the real stuff that makes great leaders great. The research is clear. Being a positive leader is not just a nice way to lead. It’s the way to lead if you want to build a great culture, unite your organization in the face of adversity, develop a connected and committed team, and achieve excellence and superior results. Discover the Proven Principles and Practices that Make Great Leaders Great.
Jon Gordon’s bestselling books and talks have inspired readers and audiences around the world. His principles have been put to the test by numerous Fortune 500 companies, professional and college sports teams, school districts, hospitals, and non-profits. He is the author of 17 books including multiple best-sellers: The Energy Bus, The Carpenter, Training Camp, You Win in the Locker Room First, The Power of Positive Leadership, and The Power of a Positive Team. Jon and his tips have been featured on The Today Show, CNN, CNBC, The Golf Channel, Fox and Friends, and in numerous magazines and newspapers
Now, more than ever, it’s time to embrace the idea of customer service in your Orthopedic Practice. We’re not talking about Disneyland, we’re talking about the Total Patient Experience and you want to make sure that your patient and team member relationships outlast this world-wide crisis. This uplifting, interactive and content-rich session will explore ways you can use this time to take your organizational culture and patient experience to the next great level. Walk away with ideas for staying in touch with your patients and staff, communicating effectively and putting service at the forefront of your sales strategy. Program objectives: 1. Recognize the three areas of customer service and discuss how they apply to the Total Patient Experience. 2. List the to 5 skills your team members need to deliver a better patient experience. 3. Identify ways to build patient and staff relationships, even in the middle of a worldwide crisis. 4. List 3 ways to keep staff morale high now and later. Donna Cutting is Founder & CEO of Red-Carpet Learning Systems, Inc. and author of two books including The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service as well as 501 Ways to Roll Out the Red Carpet for Your Customers. She works with a variety of organizations in the healthcare field to help them create cultures of happy, engaged team members delivering excellent patient experiences. Donna is the curriculum designer behind AAOE’s new Customer Service 101 Course, and was recently included in a list of top 30 Global Customer Service Gurus. A Certified Speaking Professional (CSP), Donna has spoken in 45 of the 50 United States, and her customer service training programs are being used all over the country, as well as in South Africa.
At all levels of the healthcare system we are expanding our awareness of the impact of burnout on the delivery of care, as well as on the healthcare professionals that are critical to delivering that care. Physician coaching, when appropriately defined, shows considerable promise as a method to create positive change in our team environment and practice, our organizational culture, and our own wellness. The presenter will address the why and how of physician coaching.
Every leader will encounter trials and setbacks. Resilience, like a muscle, is a leadership quality we can strengthen to meet the weight of leadership challenges and successfully overcome the obstacles we encounter. Attend this session to learn new ways to strengthen your resilience to leave and live well, and set yourself up for success.
Speakers: Dr. Thomas Royer, CEO Emeritus, CHRISTUS Health and CEO & Partner, Royer-Maddox-Herron Advisors; Rebecca Dean, Practice Administrator Orthopedics, Tanana Valley Clinic Orthopedics and Sportsmedicine Fairbanks
Although physicians and administrators of orthopedic practices have been educated in two different tracks and often do not interact during their education, they must, in order to be successful in this complex heathcare environment, become strong trusting partners, and fully coordinated in driving the group's mission, vision, and values. The presenters will highlight the differences between physicians and administrators, identify more importantly what they share in common, and articulate the implementable methods used to bring them together in a successful leadership partnership.
Driven by the need for better customer experience, healthcare is undergoing a major digital transformation. In this session, the presenters discuss the experience of Resurgens Orthopaedics, a large regional group with over 150 providers, to offer digital tools for patient self-scheduling. By listening to patients and providers and applying cutting-edge marketing techniques, the organization was able to implement and optimize online access.
Whether you’re new to physician recruitment or have been doing it for years, there are a multitude of factors to consider. Do you hire a recruiter or take it on in-house? How many interviews should you conduct before giving an offer? On top of that, there are a number of barriers to consider, including the cost of recruitment, the size of your practice, and more – not to mention new methods needed for recruiting the younger generation of physicians. Attend this session to hear from a practice administrator and medical director who will share their experience, advice, and lessons learned!
Join an interactive discussion with practices nationwide on measuring and managing productivity in a medical practice. Topics will be prioritized by attendees and could include physician productivity, patient access, front desk, billing office, wait times, and lag days. Do you share physician productivity by name with all providers? Where are the bottlenecks at your front desk? Is patient access getting better or worse? How can productivity changes influence your bottom line? Discover what leading practices are measuring, how those metrics are reported, and how to implement productivity changes in your practice.
The compensation plan for an orthopedic group practice is more than math. It must take into account the goals, objectives, strategies, and behaviors desired not just of the physicians but of the practice team as a whole. If the compensation plan is designed in this way, then changing the plan is not about taking compensation from some physicians and giving to other physicians but is about driving behavior to enable a rising tide to lift all boats in the practice and enable the practice to achieve financial and cultural success.
People have been saying “I can’t wait until things are back to normal”. Why? Was normal perfect and we want to continue doing things the way we have been doing them. Let’s take this unprecedented opportunity to build the future for a better normal. When else in your career will you have the time to work ON the business in such a dedicated way. Yes, you’ve likely had to scale down. Let’s focus on how to scale back up bigger and better. This session will be packed with strategies to envision a better future and redesign normal.
The orthopedic practice has many moving parts. All these parts need to work seamlessly to efficiently and effectively handle a patient visit and get the most out of the providers’ and staff's time. Today the practice, doctors, and staff are being asked to do so much more for each visit, and it is getting much more difficult to maximize doctor/patient time. Learn the 4 S’s – Provider Style, Staffing, Systems, and Space. Understand how to assess each, identify inefficiencies and lost time, and get them all working together to maximize your practice’s patient care.
App and web-based telecommunication is engaging patients in today's society. Are your patients able to request visits online? Can your providers be seen via telemedicine? Is your call center allowing for patient-to-provider messaging? HIPAA-compliant patient-to-provider messaging, telemedicine, and secure staff-to-staff and provider-to-provider communication increases productivity, allows for a more efficient workplace, and improves morale among physicians and employees. Patient and provider communication technology can either impede or improve your practice's workflow. Don't let new technology lead to frustration. Find out firsthand how new communication technology can improve your practice's ability to compete in today's changing healthcare world.
A well-known scientific theory: "For every action, there is a reaction." Join us as we explore the value and pitfalls of patient opinion, how to create a customer-focused culture among your employees and providers, and the legal implications of failing to adopt a customer-focused culture.
Send satisfaction surveys. Collect patient reported outcomes. Submit quality data to CMS. Compare your practice data to other orthopedic practices. You might recognize one or more of these as key components of AAOE Empower, but do you know how to make Empower work for your practice? During this session, AAOE staff will demonstrate how to use each of the components of Empower and how the components work together to maximize your ability to collect, manage, and use the data you need for increasing your market position, negotiating contracts, meeting regulatory requirements, and being successful in value-based healthcare.
There are so many distractions in life. How much time do you spend being present and communicating at your best while juggling deadlines, reports, and guidelines? And on top of all that you still have to manage life! On a larger scale, your time management (or lack thereof) could be negatively influencing your employees and colleagues. How can you be a more effective leader, communicator, and delegator? Sharing his own experiences and past executive client experiences, happiness coach Vernon Brown will give attendees a new perspective on leadership, life, happiness, and success.
Marketing artificial intelligence (AI) is enabling any sized orthopedic practice to compete and win. Attracting the more profitable market share of patients into your practice for each physician is possible and can be automated. Marketing AI tools now learn from your practice, then target the profitable market share in your areas of service with reputation, ads, and search marketing power. These automated and self-learning systems attract new potential patients and give you control over the growth rate. How prepared is your practice is to begin using marketing artificial intelligence systems? See how other practices are doing with these technologies today.
How do you evaluate the success of your urgent care clinic? What do you measure? How do you communicate those measurements? How do you look past the urgent care visit to future visits, procedures, and surgeries to capture all of the benefits flowing from the urgent care component of your practice? Join an interactive discussion to learn what works, what is not working, and how to improve your urgent care clinic both operationally and financially. Join a conversation about making urgent care practices more effective and take home idea after idea to your practice.
After 10+ years of ARRA/HITECH, what does the future of healthcare information technology look like in the next decade? With buzzwords like cloud, big data, artificial intelligence (AI), and machine learning, will healthcare tech ever live up to its promise? How do we evaluate and strengthen the best of what we have, while planning for the future? What tools and processes are necessary and available to practice executives to enable technology to become a strategic differentiator, rather than a time and money-consuming burden? The presenter will provide tools and processes to help you navigate an otherwise "cloudy" technology future.
Each year thousands of practices are targeted by payors (MACs) and/or governmental investigators focused on recoupment. Using generic findings "Not Medically Necessary" or "Outside Coverage Guidelines" helps them level overpayment demands and leaves practices scrambling to appeal! The newest and biggest risk to orthopedic practices is Medicare's Targeted, Probe, and Educate Program focused on DME, Procedures, and Evaluation and Management Services. Couple all of this with the OIG Annual Work Plan and DOJ Targeting of Practice for Fraud, Waste and Abuse and you can find yourself in the perfect storm. This session focuses on mitigating these risks!
All orthopedic groups have either established a walk-in/urgent care center or have the idea to jump into the market. The presenter will review the success and opportunities of orthopedic urgent care including marketing, staffing, and how to manage patient expectations. As patients demand immediate and convenient access, this division of your practice will be the key to driving new patients and patient satisfaction.
There are expected changes in the requirements necessary for proper documentation of office and outpatient visits from the AMA and CMS to be implemented for 2021. The presenter will review the new required elements of documentation for these visits, as well as identify changes that will need to occur with current templates. You will leave this session with knowledge needed to implement the changes on January 1, 2021.
The presenters will discuss the emerging trend of private equity investment in the physician-owned orthopedic space. You will learn what is different now versus the 90's and lessons learned from other specialties (including dental, radiology, dermatology, and eye) who have been undergoing private equity investments for more than 10 years. Finally, you will understand potential opportunities available to physicians in private equity transactions to help remain independent in a hospital consolidated market.
Are you ready to attain speaking skills to take your life and career to the next level? Do you find yourself secretly admiring people who always seem to have the right thing to say? In a highly competitive market, professionals must acquire specific skills in order to secure opportunities and create new ones. This public speaking seminar is sure to change the trajectory of your career.
For orthopedic group leaders considering launching an outpatient total joint arthroplasty program, determining whether to build a new facility or use existing space, and whether either is feasible, requires deliberate consideration. Assessment of optimized location, space dimensions, support spaces, and options for overnight needs will guide you through making this decision. The presenter will then explore ownership and financing models and which types of organizations are best suited to each. Learn about joint venture options, potential partnerships, and services that may be contracted. Take away insights to make sound facility, ownership, and partnering choices when planning your outpatient TJA program
Regulatory compliance in healthcare is a complex, ever-changing industry. Regulatory change means constant vigilance is necessary to prevent serious vulnerabilities that will lead to costly penalties and fines. During this presentation, the presenter will discuss the top 10 compliance topics that you need to consider in your organization to assure adherence to requirements and government standards.
2020 is a big year in American politics. Voters will choose the President, House of Representatives, and one third of the United States Senate. If the 2018 elections are to be a guide, healthcare will play a major role in the 2020 contest with progressive Democrats pushing Medicare for All and conservative Republicans pushing repeal and replace of the Affordable Care Act. This session will examine Medicare for All, Single-payer, Universal healthcare, and related proposals introduced in the 116th Congress and the implications of these policies for orthopedic practices.
Although in effect since 2003, many physician practices have not fully or effectively implemented the many HIPAA privacy and security requirements. The Office of Civil Rights (OCR), HIPAA’s enforcement arm, has increased their oversight and resultant settlements related to this important regulatory area. The presenters will provide a review of recent settlements and walk you through the path of what not to do, but more importantly what to do to remain compliant.
Retention rates are higher for both mentees (22% more) and mentors (20% more) than for employees who do not participate in a mentoring program. We need to do a better job of mentoring in healthcare. Our competitors are, and they may land and retain the same talented individuals you’re seeking to grow your orthopedic business. Learn how to implement a successful mentoring program, including the nine steps needed to start this type of program, why mentoring programs fail and why they work, and what to look for when connecting mentor and mentee.
Just as important is having a succession plan in place to prepare for employees who leave unexpectedly (leaving for another opportunity, winning the lottery, suddenly moving or retiring, etc.). Learn how to identify internal employees as successors for key roles in your practice and take note of talent gaps to focus your recruiting efforts.
Trust is the essence of true leadership and since the early 50s the Marine Corp has taught 14 leadership traits to influence Marines to become leaders and earn the trust of their teams. Those same traits that men and women have died for on the battlefield are just as useful to live by in our offices and lives. In this session, the presenter will combine his experience as a Recon Marine and healthcare administrator when presenting the 14 leadership traits and how they can be used to build the trust every leader desires for his or her team.
Leadership flows from the inside, out. As such, deepening self-awareness expands leadership capacity. Leaders able to discern cause from effect prior to addressing problems will gain clarity of action, make best use of resources, and engender the trust of those they lead. In part one of the workshop, you will explore the critical nature of inner work required for your leadership journey, including identifying obstacles to that journey.
Leadership flows from the inside, out. As such, deepening self-awareness expands leadership capacity. Leaders able to discern cause from effect prior to addressing problems will gain clarity of action, make best use of resources, and engender the trust of those they lead. In part two of the workshop, you will gain practical tools to help you focus and elevate your work as a leader. The presenters will also facilitate an issue-resolution session that will leave you with key takeaways from your peers and action steps of your own.
Meet with AAOE's public policy staff and learn about recent developments in public policy that affect your practice and how AAOE is representing you in Washington, DC. This is an opportunity to get your questions answered including: why does a certain California Congresswoman keep introducing legislation to end the in-office ancillary services exception to the Stark Law? Or, what new rules will CMS develop that will affect me, my practice, and my physicians?
Dashboards are an important tool for communicating data to your providers and staff. Learn some creative and meaningful measures that can help motivate the right behaviors in your practice, maximizing productivity and efficiency. We all know that measuring leads to improvement. Learn what to measure and how to report it for the best possible results. The creation of this presentation was assisted through the valuable input of AAOE membership.
There are $250 billion in lost employee wages to financial stress. What is your share of that staggering number? Attend and find out. Learn about the issues and costs associated with your employees’ financial stress, and how to identify your individual clinic losses and what you can do about it. You will also discover ways of managing employee financial stress that are both effective and surprisingly popular but ineffective. Highlights include how you can achieve up to a 78% increase in employee satisfaction, 70% increase in employee loyalty, 68% increase in employee engagement, and 57% increase in employee work productivity!
By now you've been working with your team remotely for a few weeks. You're doing some things right, like putting on pants for video conferences and keeping regular(ish) office hours. But you can use this opportunity to streamline your tasks and make your hours at work more productive with a few technology tools.
Join Beth Z, Your Nerdy Best Friend, for a productivity tune-up via technology. In just one hour, Beth Z will help you...
Cut down on distractions (the kids, the pets...) to get more done in less time
Eliminate email clutter from your colleagues and patients
Collaborate better with team members without endless online meetings
Consumers of healthcare are making more direct care decisions than ever before! And with value-based reimbursement tied to the perception of care, providers must respond with greater transparency and customer focus. Most physician groups and health systems underperform in the delivery of patient experience and provider engagement. Optimizing the patient experience results in better care, reduced costs, and increased loyalty. This session explores the hard facts about patient experience, why it matters, and how physician groups and orthopedic specialists can get intentional about crafting exceptional patient experiences while enhancing provider engagement by looking through the lens of the healthcare consumer.
Be confident that every cent that enters and leaves your practice is appropriately confirmed, applied, and balanced by the appropriate staff members! Is it time to tighten controls and reduce the opportunity to embezzle? Learn how to analyze every level of care to identify “high risk” areas within your practice - and not just financial! Real life examples and experiences of embezzlement, inventory theft, and fraud will be shared. Distinguish improved financial policies, inventory controls, access issues, and daily “check and balance” procedures that can protect your practice.
Historically, medical practices have been bogged down with addressing the day-to-day challenges of the organization, making it very difficult to strategically manage their revenue cycle. This session will show the audience how to conduct a workflow assessment highlighting popular inefficiencies and measure key performance indicators.
Over the coming weeks, your practice will be facing one of the most challenging times in its history. Not only are you looking to ramp clinic and surgical volume back up to last year levels but to do so responsibly and in a manner that supports your surgeons, protects your employees, and builds confidence in your market. There will never be a more critical time to get this right. Unlike others, this will not be a sales presentation. This presentation will be about helping your practice get back on its feet and start moving forward—quickly and appropriately. Additionally, there are opportunities for practices today that didn’t exist in January. This is a must-see presentation.